Question 1

How do I sign in?

Accepted Answer

Two options on /signin — Continue with Google (one tap), or enter your email and we'll send you a magic link. No password to remember either way. Your email is the same identity across the web app and the browser extension.

Question 2

Can I import my old resume?

Accepted Answer

Yes. From the editor's Import menu (or /app/resumes/import), drop your existing PDF. We extract the text and run it through an AI parser that fills in your contact info, summary, work history, education, skills, and projects. You then review + save in the editor — nothing is committed until you click Save.

Question 3

Which template should I pick?

Accepted Answer

All templates are ATS-friendly. Pick by personality:
• Sequoia / Maple — most conservative, best for FAANG / banks / consulting
• Cypress / Cedar — classic professional
• Aspen / Birch — confident modern with accent header
• Pine / Willow — minimalist, designer-friendly
• Redwood — dark sidebar, bold and visually distinctive
You can switch templates at any time without losing content.

Question 4

Which browsers are supported?

Accepted Answer

The web app works on any current Chrome, Edge, Safari, Firefox, Brave, and Arc. The browser extension is currently Chrome / Edge / Brave / Arc (any Chromium-based browser). Firefox extension support is on the roadmap.

Question 5

How do I save?

Accepted Answer

Click the Save button in the toolbar, hit Cmd/Ctrl+S, or just stop typing for ~2 seconds — the editor auto-saves drafts. The save status pill at the top shows Saving… → Saved Xs ago in real time.

Question 6

Can I reorder roles, projects, or bullets?

Accepted Answer

Yes. Every entry has a drag handle (≡) on its left edge. Click + hold + drag to reorder. Bullets within a role are also draggable. Keyboard users can Tab to a handle, press Space to pick up, arrow keys to move, Space to drop.

Question 7

Why does my save show "some fields are invalid"?

Accepted Answer

The schema is permissive but a few fields still need to be strings (not nulls or unexpected shapes). The save status pill shows the first error. Most often it's an end-date — toggle the Present checkbox if the role is current.

Question 8

How do I tell if my resume runs to two pages?

Accepted Answer

The preview pane has a page-count chip in the top-right ("1 page" / "2 pages") and draws a dashed purple line at every A4 boundary inside the page preview. If you see a Page 2 marker, you're spilling onto a second page.

Question 9

What is the ATS score in the toolbar?

Accepted Answer

A live, rule-based quality grade out of 100. We check 12 things across Contact, Summary, Experience, Skills, and Polish — bullets starting with action verbs, metric inclusion, dates on every role, headline present, summary length, etc. It's not a real ATS test (real ATS varies by employer); it's a self-coaching tool. Click the Score chip to see exactly what's pulling your score down.

Question 10

Can I switch templates without losing content?

Accepted Answer

Yes. Pick a different template from the dropdown at the top of the editor. Your content (name, work, etc.) is stored separately from the template — the template is just a renderer. Switch as often as you like.

Question 11

What formats can I download?

Accepted Answer

PDF (the rendered resume), CraftMyResume JSON (our native format — re-import any time), and JSON Resume (the open standard from jsonresume.org — works with any JSON Resume theme). Click the Download button in the toolbar.

Question 12

Which AI model does CraftMyResume use?

Accepted Answer

Every AI feature — bullet rewrite, ATS scoring, resume import, Compass chat, cover letters — is powered by the same AI end-to-end. That's what gives CraftMyResume a consistent voice and quality across every action, whether you're polishing a bullet or writing a full cover letter.

Question 13

How does AI bullet rewrite work?

Accepted Answer

Each bullet has an AI button that sends the bullet text + role context to our AI. It returns a tightened version that starts with an action verb and quantifies impact. Costs 1 credit per rewrite. If you don't like the result, your original is unchanged in the field — just don't accept it.

Question 14

Does importing a PDF cost credits?

Accepted Answer

No. PDF import uses AI under the hood but it's free as part of onboarding. We absorb the cost so the funnel into the editor stays frictionless.

Question 15

Why did the AI parse my resume incorrectly?

Accepted Answer

Two-column PDF layouts and scanned (image-only) PDFs are the hard cases. We do column-aware text extraction with an OCR fallback, which handles ~95% of resumes well. If a specific field is wrong (e.g. company glued with date), fix it directly in the editor — your edits override the AI.

Question 16

How many credits do I get on sign-up?

Accepted Answer

20 free credits, granted automatically on your first sign-in. That covers ~20 AI bullet rewrites or ~6 cover letters. Top up any time from /app/credits.

Question 17

What does each AI action cost?

Accepted Answer

AI bullet rewrite: 1 credit. ATS fix: 1 credit. Text polish / skill suggest: 1 credit each. Cover letter: 3 credits. Application email: 2 credits. PDF parse on import: free.

Question 18

Do credits refund on AI failures?

Accepted Answer

Yes. If an AI provider returns a 5xx, times out, or otherwise fails, the credit is refunded automatically before the response reaches you. You only pay for successful outputs.

Question 19

Can I change my username?

Accepted Answer

Not yet from the app — your username is locked once you've set it to keep public profile URLs (craftmyresume.org/u/your-handle) stable. If you really need to change it, email support@craftmyresume.org.

Question 20

How do I delete my account?

Accepted Answer

Email support@craftmyresume.org from the address you signed up with. We'll delete your user row, all associated resumes, jobs, captures, and revoke any extension tokens within 7 days. You can also revoke individual extension tokens yourself from the Devices section under settings (coming).

Question 21

Where is my data stored?

Accepted Answer

User accounts and resume content live in a database on servers we operate in Europe. Authentication tokens are stored securely in your browser. Server-side AI calls go to our AI provider with no training opt-in. We never sell your data.

How can we help?

Frequently asked questions

Email a human at CraftMyResume