Program Management (Lender Management) - Senior Manager- Lending EMI

About Paytm

Paytm is India's leading financial services company offering full-stack payments and financial

solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion

Indians into the mainstream economy through payments, commerce, banking, investments, and

financial services.

About the role

Run Lending EMI programs end-to-end and own lender management — onboarding, performance, SLAs, and relationship health. You will coordinate cross-functional delivery and ensure programs and lender partnerships deliver volume, quality, and compliance outcomes.

Key Responsibilities

-Manage current and new lending partners for the product.

-Work with lenders on target setting, foll-ups, reconcilations and business growth.

-Own program lifecycle for assigned Lending EMI programs (planning, launch, run, optimise, wind-down).

-Manage lender relationships: onboarding, commercials (as guided), SLAs, issue resolution, and performance reviews.

-Track lender-wise volume, approval rates, TAT, reject reasons, and portfolio quality; drive corrective actions.

-Coordinate with Credit, Ops, Tech, Legal/Compliance, and Sales for program readiness and smooth operations.

-Maintain program documentation, SOPs, RACI, and change logs.

-Run governance forums (program reviews, lender reviews, escalation calls) and close action items.

-Support new lender / program launches: UAT coordination, checklist ownership, go-live readiness.

-Identify process gaps and drive continuous improvement across program and lender workflows.

Why join us

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

Compensation

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.